the section below contains some of the most common questions and answers about the cover and how it works
If you need further information please email or call us and we will be pleased to help
frequently asked questions
policy
cover
premiums
exclusions
buy online
back to home
email us
know before you go checklist
Claims information
Frequently asked questions
Q When should
I first start the cover ?
A As
soon as you have made a booking. This will give you the benefit of cancellation
cover should you have to cancel the holiday for various reasons.
Q What is defined
as Europe?
A
Europe includes Ireland,The Channel Islands, The Azores, The Canary Islands,
Morocco,Tunisia, Mediterranean Islands, Turkey, Black Sea Resorts and Commonwealth
of Independent States (West of the Ural Mountains)
Q Does the policy
cover skiing ?
A
No this policy does not cover Winter sports
If you require cover for this you will need to select our standard Travsure Europe policy with the wintersports option.click here to be redirected back to travsure standard cover page
Q Does the policy
cover UK travel or holidays?
A Yes
provided that this involves at least 2 nights pre-booked accommodation
Q I am going
on a holiday which includes various sports. Am I covered ?
AThe policy will cover most recreational sports likley to be undertaken during a holiday, and there is a list of these here.Other sports can be covered by special arrangement but you will need to contact us before the trip.There
are certain exclusions such as mountaineering/rock climbing, potholing etc,
Q. Is flying
covered ?
A Only
as a passenger
Q. When does
the cover start ?
A The
Cancellation and Curtailment cover applies from when the trip is booked or
from the policy inception date, whichever is the later
Q. What happens
if I am ill whilst away ?
A. Full
details of how to claim and what to do in a medical emergency, including 24
hour Emergency helpline numbers are included in the documents issued. For
a summary click here
Q Can my partner
travel independently on this policy ?
A Yes,
but dependent children must be accompanied by an insured person
Q I am going
on holiday with my parents/ friends. Can they be covered under this policy
A No,
but we can arrange specially discounted cover for them separately.
Q. I am diabetic.
How does this affect the cover ?
A. Mild
diabetes, i.e a stable condition that is controlled by diet
is not excluded under the medical expenses section
Q. What about
asthma ?
A. Same
as above. stable and non-chronic conditions are not excluded under the medical
expenses section see the attached medical acceptance list
Q. What happens
at the end of the insurance period ?
A Shortly before expiry,
we will write to you inviting the renewal. You simply accept this and a new
certificate is issued.
Q. How do I
join ?
A Simply call us on
01635 860505. You will need your credit/debit card number. Cover is immediate
and the policy and certificate will be issued that day........... or order
on line using our SECURE
ORDER FORM