After the 14th January 2005 the Financial Services and Markets Act 2000 will only permit companies regulated by the Financial Services Authority to provide or arrange direct insurance cover. As we are Removal and Storage contractors we have decided that we will not be regulated by the FSA. Therefore, the insurance cover you have previously arranged through us will cease with effect from 31 st December 2004. We have chosen this date as we prefer to work on calendar months rather than changing the arrangement mid month.

From that date our contract terms will be changed and rather than providing you ,the customer, with insurance cover on your goods whilst in our custody or control, we will accept contractural liability on either the basis of Standard Liability or Limited Liability.

Standard Liability
Provided you have declared a value in accordance with our documentation our liability in accordance with our conditions ,will be limited to the declared value, up to a maximum of £25,000, or a higher limit that we have agreed, for which there will be an additional charge.

Limited Liability
If you do not provide a declaration of value, or do not require us to accept the standard liability in accordance with our terms and conditions our liability is restricted considerably and will be subject to a maximum liability of £40.00 per item provided we are proven to have been negligent.

How does this affect you?

In practical terms you are still protected against loss or damage to your goods whilst in our custody or control. On a Standard Liability basis this will afford you with the same levels of protection that was previously afforded under the insurance provision that existed prior to 31.12.2004. There are obviously limitations on the types of goods covered, and the extent of liability accepted, and these are detailed below.

On a Limited Liability basis, the same Exclusions apply as well as the specific limit of £40.00 per item and the exclusion of any liability unless caused by our negligence .

Full details of our Liability are incorporated in our terms and conditions including Time Limits for Claims .These can be viewed and downloaded from our site.

Please note that additional limitations and conditions will apply to goods destined or received from a place outside the UK

Exclusions of liability (Extract from our Terms and Conditions)

11.1 In respect of Limited Liability, we will not be liable for loss of or damage to your goods as a result of fire or explosion howsoever that fire or explosion was caused, unless we have been negligent or in breach of contract.

11.2 In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the following goods :-

• Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones
• Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
• Perishable items and/or those requiring a controlled environment.
• Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds.
• Any animals, birds or fish.
• In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:-
• By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
• Loss or damage arising from ionising radiations or radioactive contamination
• Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons and Cyber Attack
• Indirect or consequential loss of any kind or description
• By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
• By vermin, moth, insects and similar infestation, damp, mould, mildew or rust
• By cleaning, repairing or restoring unless we arranged for the work to be carried out.
• By change to atmospheric or climatic conditions.
• For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.
• Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by us or our Subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability is limited to £100 or its actual value whichever is less.
• For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
• Loss or damage of motor vehicles caused by scratching, denting and marring unless you obtain from us a pre-collection condition report.
• Loss or damage to a vehicle whilst being driven or for the purpose of being driven under its own power other than for the purpose of loading onto or unloading from the carrying conveyance or container. Loss or damage sustained by accessories and removable items unless lost with the vehicle
• For any goods which have a pre-existing defect or are inherently defective.