Terms and
Conditions
1. Kennet Insurance Brokers
Kennet Insurance Brokers act independently on behalf of our
clients as an intermediary and not for a particular insurer
2. Product Selection
We select products from a range
of insurers for all types of commercial and personal general insurances.
3. Customer Duty
to Give Information
It is your
responsibility to provide complete and accurate information at all times. When completing any proposal form, it is
your duty to answer the questions accurately and to disclose any facts material
to the insurance required. Please
advise us of any changes to material facts.
If you have any doubt as to whether or not a fact is material you should
disclose it.
Please note that if
you fail to disclose any material information to your insurers this could
invalidate your insurance cover and could mean that all or part of any claim
may not be paid.
4. Confidentiality
All personal information about
you will be treated as private and confidential and will only be used in accordance
with the Data Protection Act 1998. In
order to provide service to you, we also may disclose from time to time your
personal data to third parties in servicing our / their relationship with you.
You have the right to see any
personal information about you that we hold in our records. If you wish to do
so, you should write to our data protection officer Graham Tompkins who can be
contacted at 15 The Broadway Thatcham, Berkshire, RG19 3HX
5. What will you have to pay us
for our services?
The company normally receives
commission from the insurer we select.
In most cases this is a percentage of the premium. Commission rates are variable. We will disclose the amount payable if you
ask us to.
In certain circumstances we may
charge a flat fee instead of or in addition to the insurer commission.
You will receive a quotation or
invoice which will tell you about any other fees relating to any particular
insurance policy.In the event of a mid term cancellation we reserve the right
to retain the original commission amount.
6. Payment Methods
Payment is due at the
time cover is arranged. We accept
payment by cash, cheque, and various debit and credit cards. We may also be able to arrange instalment
payment through the insurer or a third party premium finance provider.
7. Your Right To Change
Your Mind
You
have 14 days in which to change your mind if you decide your cover is not
suitable for your needs during which time you will receive a premium refund
subject to the cost of cover provided by the insurer. This right does not apply
to commercial insurance cover.
8. Customers Money
Kennet
Insurance Brokers is authorised to handle Customer money. Customer’s money is
retained in a separate bank account, for your protection and subject to the
requirements of the FSA, pending settlement of your account with Insurance
Companies.
Where
another intermediary is used to obtain cover you consent to us transferring
funds to them for onward transmission to the Insurance Company providing cover
for you.
Any
interest received on Customer monies prior to the settlement of your account
with Insurance Companies will be retained by the Company.
9. Who regulates us?
Kennet Insurance Brokers, 15 The Broadway, Thatcham, Berkshire RG19 3HX is authorised
and regulated by the Financial
Services Authority (FSA). Our FSA registration number is 304880
Our permitted business is as follows:-
Advising customers on
non-investment contracts.
Arranging (bringing
about) deals in non-investment insurance contracts.
Making arrangements
with a view to transactions in non investments insurance contracts.
Dealing as agent in
non-investment insurance contracts.
Assisting in the
administration and performance of non-investment insurance contracts.
You can check this on
the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by
contacting the FSA on 0845 606 1234
10. What to do if you
have a complaint
If you wish to
register a complaint, please contact us:
in writing to Graham Tompkins, Compliance Officer, The
Broadway, Thatcham Berkshire RG19 3HX.
by phone Telephone 01635
860505.
If you cannot settle
your complaint with us, you may be entitled to refer it to the Financial
Ombudsman Service.
11. Are we covered by
the Financial Services Compensation Scheme (FSCS)?
We are covered by the
FSCS. You may be entitled to
compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the
circumstances of the claim. Insurance
advising and arranging is covered for 100 per cent of the first £2,000 and 90
per cent of the remainder of the claim, without any upper limit.
For compulsory
classes of insurance, insurance advising and arranging is covered for 100% of
the claim without upper limit.
Further information
about compensation scheme arrangements is available from the FSCS.